Privacy Policy for Whole Food Wellness
Introduction
Whole Food Wellness is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and relevant Queensland state regulations.
Collection of Personal Information
We collect personal information, including health information, to provide you with a high quality Clinical Nutrition service. This information may include:
- Name, date of birth, contact details, and address
- Medical history, medications, allergies, and treatment information
- Health fund details
- Payment information for bookings and services
We collect this information through our website booking system, during virtual consultations via Halaxy, and through direct communication with you.
Use and Disclosure of Personal Information
Your personal information is used primarily to provide you with Clinical Nutrition services. We may also use your information for:
- Administrative and billing purposes
- Compliance with legal obligations
- Communication about our services to you
We may disclose your information to:
- Other healthcare providers involved in your care (consent requested on Patient History Form)
- Third-party service providers, including Halaxy for virtual consultations
- Regulatory bodies or law enforcement agencies as required by law
Data Security
Whole Food Wellness utilises third-party internet-based services to conduct its operations, and relies upon their individual data collection, storage and privacy systems in order to comply with relevant Privacy Policy regulations.
- Our website is hosted by GoDaddy. For GoDaddy’s Privacy Policy please view their website.
- Our payment gateway utilises, in conjunction with each other, GoDaddy website hosting, WooCommerce plugin and Stripe payment gateway plugin. For their Privacy Policies, please view their respective websites.
- Halaxy, our virtual consultation platform, utilizes 256-bit bank-grade security and encryption. For their Privacy Policy, please see their website.
- We implement access controls and secure data storage practices through the use of passwords on all internet-based platforms. As at 19th March 2025, Sara is the sole practitioner at Whole Food Wellness and is the single entity with knowledge of such passwords.
Access and Correction
You have the right to access and correct your personal information. To request access or make corrections, please contact Sara via email at sara@wholefoodwellness.com.au
Complaints
If you have concerns about how we handle your personal information, please contact us. We will investigate and respond to your complaint. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website.
Contact Us
For any privacy-related queries or to access your information, please contact:
Sara via email at sara@wholefoodwellness.com.au
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.